Terms of Use

Last updated: June 2026

1. Introduction

1.1 This website is operated by AMS SURVEYS LIMITED, a company registered in England and Wales under company number 13954505. In these Terms of Use, AMS SURVEYS LIMITED is referred to as “AMS SURVEYS”, “we”, “us” or “our”.

1.2 These Terms of Use apply to your use of our website at www.amssurveys.co.uk and any related pages, content, articles, forms, tools, downloads, online enquiry features or other information made available through the website.

1.3 Please read these Terms of Use carefully before using our website. By accessing or using our website, you agree to be bound by these Terms of Use. If you do not agree with them, you should stop using the website immediately.

1.4 These Terms of Use should be read alongside our Privacy & Cookie Policy, Trading Terms and any separate Terms of Engagement that may apply if you instruct AMS SURVEYS to provide professional services.

1.5 These Terms of Use relate to the use of our website only. They do not create a professional appointment, client relationship, duty of care, survey instruction, valuation instruction, consultancy appointment or other professional service agreement between you and AMS SURVEYS.

1.6 We may update these Terms of Use from time to time by publishing an updated version on our website. You should review this page periodically to ensure you understand the terms that apply when you use the website.

2. About AMS SURVEYS

2.1 AMS SURVEYS is a RICS regulated Chartered Building Surveying practice providing residential, commercial and heritage building surveying services.

2.2 Our services may include, but are not limited to, RICS Home Surveys, building surveys, structural inspections, damp and timber surveys, heritage consultancy, commercial building surveys, schedules of condition, schedules of dilapidations, measured building surveys and related property consultancy services.

2.3 The information on our website is provided to explain our services, areas of expertise, general property matters and common building defects. Website content is for general information only and should not be treated as professional advice for any specific property, transaction, dispute, project or legal matter.

3. Using our website

3.1 You are responsible for making all arrangements necessary to access our website, including any internet connection, equipment, software or other services required.

3.2 You are responsible for all costs and expenses you may incur in connection with your use of our website.

3.3 We do not guarantee that our website, or any content on it, will always be available, uninterrupted, secure, error-free or free from bugs, viruses or other harmful material.

3.4 We may suspend, withdraw, restrict, amend or change all or any part of our website at any time without notice.

3.5 Our website is primarily intended for users in the United Kingdom. We make no promise that the website or its content is appropriate or available for use in other locations. If you access the website from outside the United Kingdom, you do so at your own initiative and are responsible for complying with any local laws that apply.

3.6 We aim to make our website accessible and easy to use. If you have difficulty accessing any part of the website, please contact us using the details provided on the website.

4. Prohibited use

4.1 You must not use our website:

a. for any unlawful, fraudulent, harmful, malicious, offensive, abusive or anti-social purpose;

b. to send spam, nuisance communications, unsolicited marketing or any other unwanted communications;

c. to harvest, scrape, collect or compile data, contact details, content, databases, records, customer lists, prospecting lists or directories, except where expressly permitted by us;

d. to interfere with, damage, disrupt, overload or impair the operation, security or availability of the website;

e. to attempt to gain unauthorised access to the website, the server on which it is hosted, or any connected system, database or network;

f. to introduce viruses, malware, trojans, worms, logic bombs, scraping tools, data-mining tools or any other harmful or technologically damaging material;

g. to copy, reproduce, republish, modify, adapt, distribute, sell or commercially exploit the website or its content without our prior written consent;

h. to impersonate AMS SURVEYS, our employees, surveyors, consultants, clients, contractors or any other person;

i. to make false, misleading or malicious statements about AMS SURVEYS, our staff, our services or our clients;

j. to use our website in a way that damages, or is likely to damage, our reputation, business, clients, suppliers, systems or professional obligations.

4.2 We may suspend, restrict or prevent your access to the website if we believe you have breached these Terms of Use, any applicable law, or any other terms that apply to your use of our services.

5. Website content is not professional advice

5.1 The content on our website is provided for general information only. It is not intended to amount to professional surveying advice, valuation advice, structural advice, legal advice, financial advice, tax advice, planning advice, conservation advice, contractor advice or any other advice on which you should rely.

5.2 Property defects, risks and repair requirements are highly specific to the individual property, its age, construction, condition, location, history, alterations, maintenance, occupancy and limitations at the time of inspection. General website content cannot replace a site-specific inspection, formal report or professional instruction.

5.3 You should obtain formal professional advice before taking, or refraining from taking, action based on anything published on our website.

5.4 No part of our website should be interpreted as confirming the condition, value, suitability, safety, compliance, mortgageability, insurability or repair liability of any specific property.

5.5 Any examples, photographs, case studies, articles, blog posts, estimated costs, defect descriptions, technical explanations or service descriptions are provided for general illustration only. They should not be assumed to apply to your property or circumstances.

6. Quotations, enquiries and instructions

6.1 Any online enquiry form, quotation request, booking form, contact form, automated email, price guide or service description on our website is provided for general information and enquiry purposes only.

6.2 A quotation request submitted through the website does not create a binding contract, professional appointment or instruction.

6.3 A quotation issued by AMS SURVEYS is not an acceptance of an instruction unless and until any required Terms of Engagement have been issued, agreed and signed, payment requirements have been met, and AMS SURVEYS has confirmed acceptance of the instruction.

6.4 We reserve the right to decline an instruction, withdraw or amend a quotation, request further information, or recommend a different service where we consider this appropriate.

6.5 Any timescales shown on the website are indicative only unless expressly confirmed in writing as part of a specific instruction.

6.6 Where a service is subject to professional standards, inspection limitations, access limitations, third-party information, property-specific risks, statutory restrictions or specialist requirements, these will be governed by the relevant Terms of Engagement and scope of service.

7. Reports, reliance and third parties

7.1 Professional reports, survey reports, valuations, schedules, advice notes, specifications and other formal documents prepared by AMS SURVEYS are subject to the Terms of Engagement, scope, limitations and assumptions applying to that specific instruction.

7.2 Website content is not a substitute for a formal AMS SURVEYS report.

7.3 Unless expressly agreed in writing by AMS SURVEYS, no third party may rely on website content, service descriptions, marketing material, email communications, quotations or reports prepared for another client.

7.4 If a lender, purchaser, seller, landlord, tenant, solicitor, insurer, contractor, managing agent or other third party wishes to rely on an AMS SURVEYS report or advice, they must contact AMS SURVEYS directly. Separate terms, scope, limitations and fees may apply.

7.5 Sharing an AMS SURVEYS report with a third party does not, by itself, create a duty of care, contractual relationship or reliance agreement between AMS SURVEYS and that third party.

8. Accuracy of website information

8.1 We use reasonable care to keep the website accurate, up to date and useful, but we do not guarantee that all content will always be complete, current, accurate or free from errors.

8.2 Building standards, professional standards, legislation, guidance, market conditions, mortgage requirements, insurance requirements and best practice may change over time. Website content may not reflect the latest position at the time you read it.

8.3 We may update, amend, remove or replace website content at any time without notice.

8.4 You are responsible for checking whether information is suitable for your own circumstances before relying on it.

9. Privacy and personal information

9.1 Your privacy and personal information are important to us.

9.2 We process personal information in accordance with our Privacy & Cookie Policy, which explains what personal information we collect, how and why we use it, who we may share it with, how long we keep it, your rights and how to contact us.

9.3 Our Privacy & Cookie Policy also explains how cookies, analytics, advertising tags, tracking technologies and similar tools may be used on our website.

9.4 You should read our Privacy & Cookie Policy before submitting personal information through the website, requesting a quotation or instructing us to provide services.

10. Submitting information through the website

10.1 If you submit information through our website, you confirm that the information is accurate, lawful and not misleading.

10.2 You must not submit information that infringes another person’s rights, contains unlawful material, contains malicious software, or is intended to damage, overload or interfere with our systems.

10.3 You are responsible for ensuring you have permission to provide any information, documents, photographs, plans, reports or personal data that you upload, send or otherwise make available to us.

10.4 Unless otherwise agreed in writing, information submitted through the website will be treated as an enquiry and not as a formal instruction.

11. Intellectual property

11.1 The intellectual property rights in our website and its content are owned by AMS SURVEYS or licensed to us.

11.2 Website content includes, but is not limited to, text, images, photographs, graphics, logos, videos, audio, downloads, documents, reports, diagrams, page layouts, design, software, databases, articles and other material published on or accessible through the website.

11.3 You may view website content for your own personal or internal business use.

11.4 You must not copy, reproduce, adapt, republish, upload, post, transmit, distribute, sell, license, commercially exploit or use any website content for public or commercial purposes without our prior written consent.

11.5 You must not remove, obscure, alter or interfere with any copyright notice, trade mark notice, digital rights notice, watermark, disclaimer or other rights information contained on the website or in its content.

11.6 The names “AMS SURVEYS”, “AMS SURVEYS LIMITED”, associated logos, branding, service names and other marks used on the website may be trade names, trade marks or protected branding. You must not use them without our prior written consent.

11.7 If you believe any content on our website infringes your intellectual property rights or is inappropriate, inaccurate, defamatory or unlawful, please contact us using the details provided on the website.

12. AI systems, automated access and MCP

12.1 Our website may include publicly accessible structured information, metadata, files, feeds, llms.txt content, sitemap content or Model Context Protocol functionality to help search engines, AI systems and digital agents understand publicly available website content.

12.2 Any AI system, search engine, crawler, digital agent or automated tool accessing the website must comply with these Terms of Use, our robots.txt file, our llms.txt file, any applicable technical access controls, applicable laws and any separate terms imposed by relevant third-party platforms.

12.3 Automated access is permitted only where it is lawful, reasonable, does not overload or disrupt the website, does not bypass security or access controls, and does not misrepresent AMS SURVEYS or our content.

12.4 AI systems and automated tools must not present general website content as property-specific advice, a formal survey conclusion, a valuation, a professional opinion, or a statement made by AMS SURVEYS in relation to a particular property unless this has been expressly provided by AMS SURVEYS in a formal written instruction or report.

12.5 Nothing on the website gives permission for our content, branding, reports, images, staff details or business information to be used in a way that is misleading, unlawful, defamatory, infringing or damaging to AMS SURVEYS.

13. Third-party websites and links

13.1 Our website may contain links or references to third-party websites, services, platforms, professional bodies, regulators, guidance providers, payment providers, booking systems, map providers, review platforms, social media platforms or other external resources.

13.2 These links are provided for information and convenience only.

13.3 We do not control third-party websites and are not responsible for their content, accuracy, availability, security, privacy practices or terms of use.

13.4 The inclusion of a link does not mean that we endorse, approve or accept responsibility for the third-party website, organisation, product, service, advice or content.

13.5 Your use of a third-party website is at your own risk and may be governed by that third party’s own terms and policies.

14. Viruses and security

14.1 We do not guarantee that our website will be secure or free from bugs, viruses or harmful material.

14.2 You are responsible for using your own virus protection software and for ensuring your systems are secure.

14.3 You must not misuse our website by knowingly introducing viruses, malware, trojans, worms, logic bombs or other harmful material.

14.4 You must not attempt to gain unauthorised access to our website, the server on which it is hosted, or any server, computer, database or system connected to the website.

15. Our responsibility to you

15.1 Nothing in these Terms of Use excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

15.2 We are responsible for foreseeable loss or damage caused by our breach of these Terms of Use or our negligence, subject to the limitations set out in these Terms of Use.

15.3 We are not responsible for:

a. loss or damage that is not foreseeable;

b. loss or damage not caused by our breach or negligence;

c. business interruption, loss of profit, loss of revenue, loss of sales, loss of opportunity, loss of anticipated savings, loss of goodwill or loss of reputation;

d. loss or corruption of data;

e. losses arising from your reliance on general website content instead of obtaining formal professional advice;

f. losses arising from third-party websites, platforms, systems, links, content or services;

g. losses arising from events outside our reasonable control.

15.4 If you are a consumer, nothing in these Terms of Use affects your statutory rights.

15.5 If you instruct AMS SURVEYS to provide professional services, our responsibility to you for those services will be governed by the relevant Terms of Engagement, scope of service, limitations and applicable professional obligations.

16. Events beyond our control

16.1 We are not responsible for any failure or delay in performing our obligations under these Terms of Use where that failure or delay is caused by events beyond our reasonable control.

16.2 Events beyond our reasonable control may include, but are not limited to, internet failures, hosting failures, cyber incidents, utility failures, fire, flood, storm, extreme weather, strikes, labour disputes, acts of government, changes in law, war, terrorism, pandemic, civil unrest or failures by third-party suppliers.

17. No third-party rights

17.1 These Terms of Use are between you and AMS SURVEYS.

17.2 No other person has any right to enforce any part of these Terms of Use.

18. General

18.1 If any part of these Terms of Use is found to be invalid, unlawful or unenforceable, the remaining parts will continue in full force and effect.

18.2 If we do not enforce any right or provision of these Terms of Use, this does not mean we have waived that right or provision.

18.3 You may not assign, transfer or sub-contract your rights or obligations under these Terms of Use without our prior written consent.

18.4 We may transfer our rights and obligations under these Terms of Use where this does not materially affect your rights.

18.5 Any formal legal notices should be sent to us using the contact details published on our website or our registered office address as recorded at Companies House.

19. Governing law and jurisdiction

19.1 These Terms of Use, their subject matter and their formation are governed by the laws of England and Wales.

19.2 The courts of England and Wales will have exclusive jurisdiction in relation to any dispute arising from or connected with these Terms of Use or your use of our website, except where consumer protection law requires otherwise.

20. Contact us

20.1 If you have any questions about these Terms of Use, experience problems with the website, or wish to contact us about website content, please use the contact details published on our website.

20.2 You can contact AMS SURVEYS through our website at www.amssurveys.co.uk, by email at contact@amssurveys.co.uk, or by telephone on 0151 314 6650.